10 Reasons We’re Better
Our team understands that when you have problems, your productivity suffers. Technology problems do not just resolve themselves. We guarantee our technicians will address your problem immediately or get back to you in one hour or less.
The one thing that most all mothers preach, we just took to heart! We handle your problems like they are our own. Our staff takes full responsibility for your network and computer systems and above all else, we perform our duties with the utmost honesty and integrity. If you aren't satisfied, neither are we.
While we admit robots are kind of awesome they're awful when you're stuck fighting a glorified answering machine because your technology isn't working properly. The simple truth is… we value people more. Answering calls live sounds simple, and it should be a given, but it's been our experience that most of the other guys just don't do it. We guarantee a real person will answer every one of your support requests. No robots here.
Rest assured that no damage will occur to your network or your data. For every issue, we will advise you of any potential risks during our initial evaluation. We always require authorization in advance and any significant risks are addressed with you directly prior to ever making a change. As an additional measure, we recommend redundant backups just as a safety-net.
We get it! Information Technology is very… technical. Illustrating and implementing the resolutions to your problems is our job. If you have any problems or computer support questions, you can ask and we will answer you in plain English. None of our technicians will ever make you feel stupid or inferior.
Our technicians are not only punctual, but also dependent and courteous. All employees adhere to a strict code of conduct and professional dress code. We issue and maintain security badges for added comfort. You can also count on all technicians treating you and your employees with the courtesy and honesty that you deserve.
You may have experienced incompetence or unethical behavior from IT Support providers in the past. Unlike those guys, we provide you with the ability to track each and every project or support request we receive. Our timeframes and expenses are carefully managed and communicated to you in order to be as transparent as possible in providing you with excellence. We feel that when you're informed, you're most able to see our value.
We work hard and like knowing where our money goes, and so should you! Since you pre-approve all services we perform, your bill will present no undefined or "mystery" charges. We take this a step further by reviewing every invoice individually for accuracy prior to sending it your way.
Many IT Companies are simply just that. We leverage our varied partnerships and the individual specialties of our employees to give you the "one stop shop" for all your business technology needs. We let you avoid the hassle of managing niche consultants.
Because we are a small business ourselves, you can enjoy the benefits of personalized service and friendly faces. You aren't just a number in the help desk queue, you are a valued customer and will ALWAYS be treated as such! Did we mention we aren't robots?